Terms of Service

1. Acceptance

By creating an account or using Spayo, you agree to these Terms of Service. If you do not agree, do not use the platform. These terms apply to merchants (business owners) and their customers.

2. What Spayo is

Spayo is a software platform that helps wellness businesses accept online bookings, manage staff and schedules, collect payments, and communicate with clients. We are a software provider — not a party to the service transactions between merchants and their customers.

3. Merchant responsibilities

• You are responsible for the accuracy of your business information, services, and pricing
• You are responsible for honoring bookings made through your Spayo page
• You must not use Spayo for unlawful activities or to mislead customers
• You are responsible for maintaining the confidentiality of your account credentials
• You must comply with applicable laws in your jurisdiction regarding data, payments, and consumer rights

4. Subscriptions and billing

• New accounts start with a 30-day free trial — no payment required
• After the trial, a paid subscription is required to continue using the platform
• Subscription fees are charged monthly in UGX via mobile money or card
• You may upgrade, downgrade, or cancel your subscription at any time
• We do not offer refunds for unused portions of a billing period
• Spayo charges a transaction fee on customer payments processed through the platform, as specified in your plan

5. Customer bookings

Customers who book through a merchant's Spayo page enter into a service agreement with that merchant — not with Spayo. Any disputes about services rendered, refunds, or cancellations are between the customer and the merchant. Spayo is not liable for the quality, safety, or delivery of any services booked through the platform.

6. Payments and wallet

• Payments are processed by Flutterwave and subject to their terms
• Booking deposits collected online are held in your Spayo wallet
• You may request a payout to your registered mobile money number at any time
• Payouts are subject to review and may be delayed if fraud is suspected

7. Acceptable use

You agree not to:

• Use Spayo to facilitate illegal transactions or services
• Attempt to reverse-engineer, scrape, or interfere with the platform
• Use automated systems to create fake bookings or reviews
• Share or resell access to your account

Violation of these terms may result in immediate account suspension without refund.

8. Intellectual property

Spayo and its logo, design, and codebase are owned by Spayo. You retain ownership of your business content (logo, service descriptions, photos) uploaded to the platform. By uploading content, you grant Spayo a license to display it as part of your booking page.

9. Limitation of liability

Spayo is provided "as is." To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including loss of revenue, lost bookings, or data loss. Our total liability to you will not exceed the subscription fees you paid in the three months preceding the claim.

10. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms. Upon termination, your data will be retained for 30 days and then deleted, except where legally required otherwise.

11. Governing law

These terms are governed by the laws of Uganda. Any disputes will be resolved through good-faith negotiation first, and if unresolved, through the courts of Uganda.

12. Changes to these terms

We may update these terms from time to time. We will notify merchants of material changes by email. Continued use of Spayo after changes constitutes acceptance.

13. Contact

Questions? hello@spayo.app